About the product

About BMS

This topic provides you with collective information on common questions about Kaseya BMS (business management solution). BMS is a product that is classified under the category of 'professional services automation.' It is sometimes synonymously referred to as PSA in our user documentation and other literature. However, in the online Help system, we have used the product name BMS to maintain consistency and to avoid confusion. BMS is cloud-based and is hosted on four different servers based on geo locations and your product subscription. Below are our BMS servers:

  1. US server: https://bms.kaseya.com
  2. UK server: https://bmsemea.kaseya.com
  3. APAC server: https://bmsapac.kaseya.com
  4. Vorex: https://www.vorexlogin.com (Vorex is generic and is hosted on a US server.) 

IP addresses are as follows: 

  • bms.kaseya.com:52.144.52.4
  • bmsemea.kaseya.com: 139.28.145.11 and 139.28.145.125
  • vorexlogin.com:52.144.52.4
  • bmsapac.kaseya.com:13.55.204.127

Browsers supported

BMS supports:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

BMS does not support:

  • Microsoft Internet Explorer

Languages supported

Languages supported in BMS (currently in beta):

  • English
  • Dutch
  • Swedish
  • German
  • Italian

Countries not supported

BMS is not supported in the following countries:

  • Russian Federation

  • China

  • North Korea

  • Iran

  • Libya

  • Syria

  • Burundi

  • Cuba

  • Tajikistan

  • Venezuela

  • Zimbabwe

  • Turkmenistan

  • Yemen

  • Congo (Brazzaville)

  • Congo (Kinshasa)

Integrations

BMS has inbuilt integration with the following platforms. 

We have open API options to connect with other applications. Our consumers use bearer tokens to authenticate and set up various integrations. Our Rest API guide helps you with generating keys and identifying objects. Here's a link to our TAP integrations.

Auto-refresh and timeout

The BMS dashboard auto-refreshes according to the time set in Admin > My Company > Company Settings > General tab > Listing Auto Refresh in dropdown. You can set the custom time to refresh the dashboard here. You can use the up or down arrow to increase or decrease the set time.

BMS will time out because of inactivity if it has been inactive for four hours or more. After that time, you will have to re-login.

Backup 

  • BMS IIS server is backed up once a month, usually when there is a new release.
  • BMS SQL server is backed up daily. There is a 10-day retention period. In addition, one week and one month of last full backups are retained.
  • BMS Databases are backed up daily. There is a 10-day retention period. In addition, one week and one month of last full backups are retained.
  • BMS storage server is backed up daily. There is a 10-day retention period. In addition, one week and one month of last full backups are retained.
  • Full weekly and monthly backups are replicated to Unitrends Cloud.

Recovery

All the data in the database is audited, and all the changes done in a tenant in BMS are logged. Our database team can provide you with the data that needs to be recovered. We cannot restore anything that was accidentally deleted. We have a restore option on the whole database for BMS as disaster recovery but not a row-level restore.

Data export

All of your company's data on a UI and database level is accessible via our reporting module. You can create reports and export them. We also provide you with in-built system reports which can be cloned and modified for your use. 

Imports

We have the facility to import data using the Import feature in the software. Module-specific templates are available and data is supported in Excel formats. For more information, see Importing data.

  • Our system is cloud-based and the data is stored on different products like Azure, AWS, private, etc.
  • In Kaseya’s data center, the drives are encrypted at rest.

Security standards and compliance

The following is a list of security standards which BMS complies with. 

  • In support of a holistic and structured approach to managing information security, Kaseya has built an information security management system (ISMS) based on the generally accepted ISO/IEC 27001:2013 framework of the policies and procedures.
  • Service Organization Control (SOC) 2, Type II compliance with the Trust Services Principles and criteria for security, availability and confidentiality. This report is a stringent standard enforced by the American Institute of Certified Public Accountants (AICPA). Our security audits are done, and this report can be made available if necessary under security NDA. To request the report, please contact your Kaseya Account Manager.

For more information, check out the white paper on BMS security here and Kaseya's Privacy statement here. 

Data migration

If you are migrating from a different platform, we support data import. Other systems usually are imported through manual Excel sheets. We support any platform that allows APIs to download data like Connectwise or Autotask. 

For Tigerpaw, we require a full DB backup from you as Tigerpaw has no APIs that we can use to download the data.

For information on how to import via Excel, refer Importing data.

Releases 

Our feature and patch releases are typically planned for 30 days. Each sprint lasts for tentatively a month or more. Every release is followed by release notes and guides updated in this section. 

Support and feature requests

We have support teams that can be reached over the phone, chat, or ticket for any issues or queries about BMS. Chat and phone options are available on the product and Helpdesk page. You will have to be logged into your profile on our Helpdesk platform. 

The community page is where our customers file feature requests. These are actively monitored by the product owners. 

Knowledge base

For detailed information on the BMS product, you can visit our online Help in our Helpdesk documentation space under the product BMS. You can navigate via our Welcome to Kaseya BMS page, Google search, or manual search in our Helpdesk.

To access our online Help, do the following:

  1. Go to Helpdesk page.

  2. Click View All Modules.

  3. Click BMS/Vorex on the left.


The same online Help can be accessed from within BMS too.

  1. Click the question mark (Help) icon to the left of your profile name.

  2. Click Knowledge Base.