Billing adjusted Time and Materials Contract

Question

How do I bill using Time and Materials in BMS?

Answer

Time and Materials is the default billing method in BMS.

You can set up your default roles with rates and apply them to your employees in the BMS

If you want to charge a customer different rates for the labor hours on support tickets (adding time) and project tasks, you don’t need to create additional roles, at the time of entering the time just select the corresponding role with the desired rate as you can have multiples roles within the same contract. You can adjust the default roles and rates on a per contract basis.

You need the following elements in the system in order to bill for the work you do for your clients with this billing method:

  1. Accounts
  2. Employees
  3. Roles with defined rates. (Assign these roles to the employees in the system.)
  4. New Time and Material Contract (Created under Finance > Contracts)

Accounts
You need to enter your clients in CRM. A client is another name for a customer. The following fields are required:

  • Account Name

  • Account Type - Client

  • Business Type -  General comes with the system. You can add whatever you want.

  • Account Manager (one of your employees or users in the BMS)

    NOTE  Enter the address and billing address for the client.

  • Add at least one contact person for the client.

Employees

These are the resources or people that you are assigning tickets and project tasks to. You can enter your employee information under HR > Employees > New.

Roles with defined rates

  • Role: A description of the role the employee was playing when working on the ticket or task.

  • The role has a rate tied to it that determines how much is billed for that labor (Examples: Consultant - $150 per hour, Senior Technician - $100 per hour, Engineer - $125 per hour).

  • Assign role(s) to employee.

  • To assign roles to an employee, navigate to HR > Employees. Open an employee profile and find the Employee Roles tab along the top.

  • Select the roles you want this employee to have and click SAVE on the upper left of the screen

    NOTE  You can assign multiple roles to an employee.

  • When that employee enters time on a ticket or task, they can select the role and bill the appropriate rate for that labor (Advanced – a role can be locked down when assigning a ticket or task to the employee).

Create a new Time and Materials Contract as the next step. For more information, see Working with contracts > Time and Materials section.