Blocking ticket creation for bounce back/automatic replies

Question

How do we set up BMS to ignore and not create a ticket for a bounce-back message or automatic replies?

Resolution

The emails ids or keyword filters from the email can be set to be blacklist in the parser settings under Admin > Service Desk > Email Parser.

NOTE   The Black List tab will allow you to add email addresses to be blocked, any emails received from this list address will be ignored and a ticket will not be created.

• Additionally, the Black List Keywords tab allows you to add keywords like "Undeliverable".
• Parser will then prevent creating the ticket if these keywords are present in an email's Title or its Details.

• Logs for blacklists are stored in the database.