Failed to authenticate

Issue

When trying to Integrate VSA with BMS we get the error:

Failed to Authenticate with Kaseya: Web Service is not enabled for this tenant.

Resolution

For On Prem

Please make sure the Web Service is Enabled as seen in the screenshot attached.

Go to System > Configure > Enable VSA API Web Service.

For SaaS customers:

Raise a support ticket so that it can be enabled by the Support team for you.