Testing IMAP connections for email parser
Introduction
Email parsers in BMS use IMAP protocol to parse the emails from a mailbox to tickets. If the setup fails due to any connection issues, we recommend testing your configuration on the test connectivity tool. If the connections indicate a failure here, it would evidently also fail when setting up with BMS. This guide shows you an example of how to perform this test.
Prerequisite
A mailbox with active IMAP service and valid user permissions and credentials
Steps
With the introduction of Auth 2.0 for O365, the guide will provide you an example for Basic Authentication and Modern Authentication. Refer to this article for more information on Modern authentication with O365.
Basic authentication
- Navigate to https://testconnectivity.microsoft.com/tests/O365Imap/input
- Fill the form with your email server details.
- The connectivity test should show successful
Modern authentication
If you have enabled OAuth 2.0 under IMAP settings Enable OAuth 2.0 Authentication of email parser you will have to test the connection using Modern Authentication.
- Navigate to https://testconnectivity.microsoft.com/tests/O365Imap/input.
- Choose Modern authentication in Authentication type.
- Click sign in and enter your Microsoft account details.
- Validate your session.
- Click Perform test.
- Check that the connectivity is successful.
